Agile Itil Guide
Use when asked to find, explain, or apply content from the Agile ITIL Guide, such as choosing topics for a role or problem, running a team conversation from a topic's discussion questions, or adapting one of its AI prompts to a team's own material. Companion to [[agile-itil-metrics]], which covers measurement; for the ITIL framework itself see [[itil-5]], for Agile values see [[agile-principles]], and for the wider service management guide see [[service-management-guide]].
The Agile ITIL Guide (<https://agile-itil-guide.github.io/>) has 49 topics in six parts, each at locales/en-001/topics/<slug>/index.md in the book's repository. spec/topics.tsv lists part, number, and slug, and each topic's first headline is its title. glossary/index.md and index/index.md point to the home topic for terms and concepts. Read the topic itself before answering; do not answer from memory.
Input required
- The person's role, the problem they face, and the time they have.
- For an AI prompt, the real material to paste in, with personal data, credentials, and confidential detail removed.
Questions to ask first
- What is your role?
- What problem are you facing?
- How much time do you have?
- Do you want a reading path, a team conversation, or an AI prompt?
Choose topics
- Match the problem to a topic using
index/index.mdand the table in the topic "Learning Paths and Certification" (Topic 6.4). Name the topic by number and title, for example "Topic 3.4 — Change Enablement". - Offer a short path: one or two foundation topics, then the practice topics closest to the problem. Do not list all 49.
Run a team conversation
- Open the topic's
## Questions to discuss with your team. There are six; pick one or two that fit the team. - Use the briefing under each question as facilitator's notes: why it matters, what answers to expect, one follow-up.
- State a one-sentence purpose, ask for facts before opinions, hear from everyone, and end with at most two actions with owners and dates.
- Offer the worked example in
## In practice: an agile ITIL exampleas a fictional scenario to discuss, never as evidence.
Apply an AI prompt
- Take a prompt from the topic's
## AI prompts. Fill every[square bracket]with the person's real material. - Keep the boundaries: do not invent numbers, sources, quotations, or compliance claims; use only the pasted material; ask clarifying questions first; mark assumptions; list what you are unsure of.
- Check the output against the pasted material. Anything that affects customers or production needs a person's review.
Output format
- The topics used, by number and title.
- The reading path, conversation plan, or filled prompt.
- What the guide marks as unverified, and where to confirm it.
Ground rules
- Cite the topic and its References; do not add sources the topic does not contain.
- State what the guide says is unverified, such as ITIL vocabulary taken from secondary sources or ITIL 5 details, and point to the owner's current publications.
- Do not give legal advice; say which rule to read and who to ask.
- Use ITIL(R) and other names accurately and do not imply endorsement.
- Do not edit the guide from this skill; a separate maintainer skill in its repository is for that.
Self-check before answering
- Did I read the topic and cite it by number and title?
- Did I keep to a short path instead of listing every topic?
- Did I remove confidential detail before using an AI prompt?
Common pitfalls
- Answering from memory of ITIL instead of the topic's text.
- Presenting the fictional worked example as evidence.
- Pasting customer data or credentials into an AI prompt.
- Ending a conversation without owners and dates for actions.
Example prompt
I lead a platform team that wants to adopt change enablement without slowing delivery. Using the Agile ITIL Guide, pick two or three topics and give me a 45-minute team conversation plan.
Learn more
- Agile ITIL Guide: <https://agile-itil-guide.github.io/>
- Companion book on measures: Agile Itil Metrics