11 skills.
Use when asked to find, explain, or apply content from the Agile ITIL Guide, such as choosing topics for a role or problem, running a team conversation from a topic's discussion questions, or adapting one of its AI prompts to a team's own material. Companion to [[agile-itil-metrics]], which covers measurement; for the ITIL framework itself see [[itil-5]], for Agile values see [[agile-principles]], and for the wider service management guide see [[service-management-guide]].
Use when someone asks how to measure an agile or ITIL practice (incidents, changes, flow, service levels, experience, assets, cost, risk, people, or AI), or needs the right topic, metric definition, gaming vector, guardrail, discussion question, or AI prompt from the Agile ITIL Metrics book. Companion to [[agile-itil-guide]], which covers the practices themselves; for the broader service management book see [[service-management-metrics]], and for general indicator design see [[key-performance-indicators]].
Use when asked to apply COBIT 2019, the ISACA framework for enterprise IT governance and management, for risk management, regulatory compliance, cybersecurity, and corporate governance. Distinct from [[itil-5]] and [[iso-iec-20000]] (service management) and [[risk-register]] (a single risk tool).
Use when asked to set up lightweight IT service management with FitSM, a streamlined standard often described as "ITIL light", for small-to-medium organizations that want core process structure without heavy overhead. Distinct from [[itil-5]] (broader framework), [[iso-iec-20000]] (certifiable standard), and [[yasm]] (another simplified model).
Use when asked about ISO/IEC 20000, the international standard for IT service management systems, including preparing for independent audit and certification for regulatory or procurement needs. Distinct from [[itil-5]] (guidance, not certifiable), [[fitsm]] (lightweight standard), and [[cobit-2019]] (governance framework).
Use when asked to apply, explain, or adopt ITIL 5, the PeopleCert ITIL release that emphasizes digital product management and AI governance alongside service management. Distinct from [[iso-iec-20000]] (certifiable standard), [[verism]] (organization-wide approach), and [[product-management]] (general product practice).
Use when asked to apply Service Integration and Management (SIAM), a methodology for managing multiple service suppliers in a complex ecosystem, especially when an organization outsources parts of IT and must integrate vendors. Distinct from [[vendor-management]] (single-supplier relationships), [[itil-5]], and [[service-level-agreement]].
Use when asked to find, explain, or apply content from the Service Management Guide, such as choosing topics for a role or problem, running a team conversation from a topic's discussion questions, adapting one of its AI prompts to a team's own material, or looking at a practice through agile, AI, automation, and analytics. Companion to [[service-management-metrics]], which covers measurement; for frameworks and standards see [[itil-5]], [[iso-iec-20000]], and [[fitsm]], and for the agile variant see [[agile-itil-guide]].
Use when someone asks how to measure a service management practice (incidents, changes, flow, service levels, experience, assets, cost, risk, people, or AI), or needs the right topic, metric definition, gaming vector, guardrail, discussion question, or AI prompt from the Service Management Metrics book. Companion to [[service-management-guide]], which covers the practices themselves; for the agile variant see [[agile-itil-metrics]], for service level agreements see [[service-level-agreement]], and for general indicator design see [[key-performance-indicators]].
Use when asked to apply VeriSM, an organization-level approach to service management that combines several management practices (such as Agile, DevOps, Lean, and ITIL) across the whole business. Distinct from [[itil-5]] (one framework), [[agile-principles]] (one practice), and [[cobit-2019]] (governance framework).
Use when asked to adopt YaSM, a simplified, streamlined service management model with a pre-defined process framework that is quick to adopt. Distinct from [[fitsm]] (a lightweight standard), [[itil-5]] (fuller framework), and [[iso-iec-20000]] (certifiable standard).