3 skills.
Use when asked to set up or run constituent casework — an elected official's office helping an individual constituent resolve a problem with a government agency (a US member of Congress's district office, a UK MP's constituency office, a local councillor's casework) — distinct from [[government-ombudsman-complaint-investigation]], which investigates whether an agency itself acted unfairly rather than helping someone navigate it.
Use when asked to conduct or write up an ombudsman investigation into a complaint that a government body acted unfairly or made a maladministration error — distinct from a legal appeal, since an ombudsman typically examines fairness and process rather than the legal merits of a decision, and usually can only recommend a remedy rather than compel one (details vary by jurisdiction and specific ombudsman scheme).
Use when asked to plan, notice, or run a public hearing — a formal public meeting where a government body takes testimony or comment on a specific matter (a zoning decision, a proposed budget, a piece of legislation) before deciding — distinct from [[government-legislative-testimony]], which is testimony to a legislative committee specifically and typically without general public sign-up.